In the digital era, market environments are becoming more competitive and the customers' demands are growing each day. Lack Of Design Thinking: How Enriching Customer Experience Drives Profitability Besides being receptive to change and staying in tune with tomorrow's technology advancement and implementation, leaders must always adopt a transparent, people-first approach with both the employees and the customers.ĥ. The role of leaders fundamentally defines, designs, shapes and influences the workforce's vision, process, culture, behavior and mindset.īesides outlining the vision and mission, visionary digital leaders actively engage with employees and foster a culture of empathy, compassion, enthusiasm and instill a sense of belonging and growth mindset. The success of a digital transformation journey largely depends on the organization's leaders, the catalysts. Lack Of Courageous Leadership: Why Lack Of Courageous Leadership Is A Recipe For Disaster This translates into driving operational efficiency and improving workforce productivity.Ĥ. In short, customers define and determine the success or failure of an organization.Ī digitally transformed organization will bring transparency into actions, culminating in infusing clearly defined KBI metrics with automated workflows tracking organization-wide metrics. The company's growth is intrinsically tied with the company's overall business key business indicators (KBIs), which are connected with the key performance indicators (KPIs). Lack Of Defined KBIs and KPIs: Measuring Performance Means Measuring Customer Success Thus, the onus is on a company's leadership team to stimulate employees and build a digital-savvy culture.ģ. Change management, therefore, plays a significant role in transforming the organization's culture with the vision, beliefs, values and principles in driving organizational change.
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